Here are the various delivery services we use to get your CBD Wise order straight to your door.
*We offer FREE UK delivery on all orders over £30
We operate a SAME DAY DISPATCH service on all orders placed before 3:30pm Monday to Friday (excluding bank holidays). Orders placed after 3:30pm Friday are shipped out on Monday (excluding bank holidays).
All orders to the UK mainland are sent by Royal Mail.
The various delivery options and prices available at check-out are:
Royal Mail Tracked 48
Usually two working days but allow up to 7 working days. Deliveries made Monday to Saturday. A fully tracked service.
£2.99 for orders under £30
FREE on orders over £30
Royal Mail Tracked 24 (Signature Required)
Usually next day but not guaranteed, please allow 3 working days. Deliveries made Monday to Saturday. A fully tracked service.
£4.99 for orders under £30
For guaranteed delivery on Saturday, the order must be completed before 3:30pm on Friday and Royal Mail Special Delivery Guaranteed Pre 1pm Saturday chosen.
Orders placed after the 3:30pm cut off will be processed on the following Monday, (excluding bank holidays when they will be processed on Tuesday)
We do not offer delivery for Sundays or Bank Holidays.
Orders to Northern Island, Scottish Highlands and Channel Islands will be sent by Royal Mail as DPD Local do not currently cover these areas.
Occasionally we may upgrade orders to the DPD Local service and this will be noted in your order fulfilled notification email.
Notes made at the checkout concerning delivery requests can’t be relayed and won’t be seen by the delivery drivers. This order notes facility is just to let us know of anything specific to do with your order.
If your order hasn’t arrived within the specified time frame shown for the delivery method chosen then please contact us within 10 days of the date we dispatched your order so we can investigate with the relevant handler. Unfortunately, we are unable to investigate or replace any missing deliveries notified to us after 10 working days.
If there is a discrepancy with your delivery, please contact us immediately so we can help resolve any issues.
Overseas orders are sent by Royal Mail International. Postage costs are based on the weight of your order which will be calculated at the checkout.
Depending on your location, the service options available are:
- Royal Mail International Signed For – 3 to 15 days
- Royal Mail International Tracked – 3 to 15 days
Imports of vaping equipment can sometimes be difficult to receive and we can not be held responsible for any customs issues, tax or duties which your local office imposes.
Please ensure your destination country allows the import of e-liquids or batteries before placing your order. If an item is seized by your local customs office this is the responsibility of the customer to resolve the issue.
If an item is returned to us by the customs office, we will issue a refund minus any postage and custom costs or fees incurred by ourselves. We also reserve the right to charge a 10% restocking fee.
We are bound by Royal Mail’s terms and conditions which are listed on their website. If an item doesn’t arrive within the estimated timeframe, we have to wait for up to 25 days before a claim can be made.
As always if you have any questions please do not hesitate to get in touch with us on +44 (0)0000 000 000 and we’ll be happy to help.